MISBHV recognizes the importance of protecting the privacy of your personal data. We have instituted strict policies and security measures to protect the information you provide us.
MISBEHAVE MISBHV MISBHV SP. Z O.O. VAT EU PL6762541281 located at Gromadzka Street 46, Cracow, Poland trading as MISBHV, is the controller of your personal data under applicable data protection laws. The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. For transfers outside the EEA, MISBHV will use Standard Contractual Clauses and Privacy Shield as safeguards for countries without adequacy decision from the European Commission. Personal data collected from customers online and users of our website
MISBHV collects names, addresses, email addresses, telephone numbers, from visitors to the website who register their information or who use the online store or any other online service, such as subscribing to the newsletter.
We also use “cookies“ and track IP addresses so we can improve our services and enhance your MISBHV experience.
MISBHV may also store information regarding your purchases, namely information regarding product and size, and purchase price and date, which will help us improve our services to you and enhance your future purchasing experience with us.
How do we use your personal data?
In providing your personal data, you consent to us using the data collected in order to meet our commitments to you and to provide you with the service you expect. We need your data for the following purposes:
- To create your personal account at MISBHV (e.g. your name and email address)
- To process your orders via our online services (e.g. your name, address, date of birth and bank details)
- To send you marketing offers such as newsletters (e.g. your email address, your name and surname)
- To contact you in the event of any problems with the delivery of your items (e.g. telephone number, address)
- To answer your queries and to inform you of new or changed services (e.g. your email address)
- To analyse your personal data to get to know you better and enhance our brand (e.g. name, buying habits)
- To be able to validate that you are of legal age for shopping online (e.g. date of birth)
We will only keep your data for as long as necessary to carry out our services to you or for as long as we are required by law. After this your personal data will be deleted. We cannot remove your data when there is a legal storage requirement, such as book-keeping rules or when there are other legal grounds to keep the data, such as an ongoing contractual relationship.
What are your rights?
Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact MISBHV that will provide you with your personal data via e-mail.
Right to portability:
Whenever MISBHV process your personal data by automated means based on your consent or based on an agreement you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.
Right to rectification:
You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed.
If you have a MISBHV account you can edit your personal data under your account and membership pages.
Right to erasure:
You have the right to erase any personal data processed by MISBHV at any time except when there is a legal storage requirement, such as book-keeping rules or when there are other legal grounds to keep the data, such as an ongoing contractual relationship.
Your right to object to direct marketing:
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.
You can opt out from direct marketing by editing the settings on our website.
>How can you exercise your rights?
We take data protection very seriously and therefore we have dedicated customer service personnel who handles your requests in relation to your rights stated above. We have appointed a Data Protection Officer to ensure that we continuously process your personal data in an open, accurate and legal manner. You can contact our Data Protection Officer at [email protected]
Who has access to your personal data?
We never pass on, sell or swap your data for marketing purposes to third parties outside the MISBHV. Data that is forwarded to third parties, is only used to provide you with the services like shipping agents in connection with the delivery of goods, marketing platform for distribution of newsletter.
How do we protect your personal data?
We have taken technical and organisational measures to protect your data from loss, manipulation, unauthorised access. We continually adapt our security measures in line with technological progress and developments. To make card purchases with us as secure as possible, all information is sent in encrypted form. This means that the information is passed through a secure connection and that your personal data cannot be read by external parties. Your card details are processed with a very high level of security.
There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer or mobile device for no longer than 12 months. Session cookies are stored temporarily and disappear when you close your browser session. We use permanent cookies to store your choice of start page and to store your details if you select "Remember me" when you log in. We use session cookies when you use the product filtration function, to check whether you are logged in or if you put an item in your shopping bag.
You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under "Help" in your browser. You can choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.
We use third-party cookies to collect statistics in aggregate form in analysis tools such as Google Analytics. The cookies used are both permanent and temporary cookies (session cookies). The permanent cookies are stored on your computer or mobile device for no longer than 24 months.
Controller of personal data
MISBHV SP. Z O.O. Gromadzka 46, 30–719 Cracow Poland
E-mail: [email protected]
VAT registration number: VAT EU PL6762541281
Terms & Conditions
The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with MISBHV SP. Z O.O., hereinafter referred to as “MISBHV”, ”us ” or ”we”, at the MISBHV website, mobile website, or telephone (jointly referred to as ”misbhv.com”).
Please make sure you have read and understood the Terms before placing your order.
The inclusion of any products or services on misbhv.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on misbhv.com at the time you place your order.
MISBHV want to provide the best possible online experience. To make this possible we need to ensure that our services run like a clockwork. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions.
MISBHV SP. Z O.O.
2. Prices and delivery charges
The prices displayed at misbhv.com include the statutory Value Added Tax but does not include duties, fees and import taxes upon delivery. This charge is determined by your local customs authority. Payment of these is necessary to release your order from customs. Rely on UPS to collect payment for your shipment at the time of delivery (C.O.D. option).
3. Ordering/conclusion of contract
The ordering options available to you are via misbhv.com.
Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary we will notify you and ask you to contact MISBHV Customer Service who will settle the refund.
- MISBHV reserves the right to introduce special offers such as „pre-order" / "waiting list", under which the customer will be able to purchase goods from new collections, even before the date of launching the collection for regular sale.
- By placing a pre-order you agree to be bound by these terms for pre-order of goods and the ordinary Terms and Conditions.
- When placing a pre-order your contact information must be accurate and kept updated. If we do not have accurate or updated contact information we will not be able to keep you informed of your pre-order.
- When you place a pre-order you will need to pay the full price for the products ordered and any applicable delivery fees.
- Pre-ordered products will be shipped as soon as possible, subject to availability. Please note that launch dates and dates of availability of products are subject to change and we are not liable for any changes to such dates.
MISBHV exercises the utmost diligence in accepting and processing orders and will endeavor to deliver your order in accordance with your selected delivery option.
Before you place your order, you will be informed of the expected delivery details. Once you have placed your order you will receive an email confirmation with your expected delivery details.
6. Duties & Taxes
All countries within the European Union are shipped on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Countries (except the UK and the USA) outside the European Union are shipped on a DDU (Delivered Duty Unpaid) basis, meaning that taxes and duties are not included in the final price.
Orders to the UK and to the USA are shipped on a DDP (Delivery Duty Paid) basis, meaning all import taxes and duties are included in the final price. Please be noted that orders shipped to some states are subject to state sales taxes.
You can return any item to us within 14 days of receiving your original order, including sale items. Remember that the merchandise must be unworn and unwashed with all the MISBHV tags attached.
We do not accept exchanges on returned items, but you can send them back for a refund and then place a new order for the size, color or item you’d prefer. Please note - duties, taxes and the original shipping charges are non-refundable. As an international customer, you can return your parcel using any postal service. Please note - you will need to cover the shipping costs yourself.
If the item you have received is defective, please notify MISBHV promptly and return the item to the address as below. MISBHV will, for any products deemed defective, provide a new product or a full refund, including the costs of delivery.
The return address:
Gromadzka 46A / II
The parcel remains your responsibility until it arrives to us - remember to ask for a sending receipt, so if your parcel goes missing in the mail, you’ll have proof you have sent it.
When you return your order, please remember to put your returns note(which you can download here) in the parcel.
It can usually take up to 21 working days for your return to be delivered back to us in Poland, depending on your location and which postal service you use. Once we receive your return we will make the refund via the original payment method within 3 working days.
8. Payment methods
You can pay for your goods in various ways as set out below.
Credit card or Payment card
You can enter your payment details at the time you place your order using a valid credit or payment card (with a VISA or Mastercard logo). The applicable amount will immediately be reserved on your credit/payment card but will not be debited until the goods are dispatched. Please note that applicable bank charges will be borne by you.
When paying by PayPal, the applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. MISBHV reserves the right to deny any purchase.
You will receive the legally required invoice in your parcel.
9. Our Liability
Our maximum liability to you for any loss or damage arising in connection with your order on misbhv.com shall be limited to the total price of your order.
If there are defects in the goods you have purchased, MISBHV abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.
If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.
12. Ownership of rights
All intellectual property rights, such as trademarks and copyrights at misbhv.com remain with MISBHV sp. z o.o. and its subsidiaries or licensors. Any use of misbhv.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of MISBHV.
13. Company Information
MISBHV SP. Z O.O.
Registered office: Gromadzka 46, 30–719 Cracow
Email: [email protected]