• TO EASILY BROWSE OUR CATALOG, SELECT A CATEGORY FROM THE NAVIGATION MENU.
• SELECT SPECIFIC PRODUCT AND ADD IT TO YOUR BAG. YOU CAN THEN CHOOSE TO CONTINUE SHOPPING OR TO PROCESS YOUR ORDER BY REGISTERING OR CHECKING-OUT AS A GUEST.
• SELECT A SHIPPING METHOD AND A PAYMENT METHOD, CHECK YOUR ORDER SUMMARY AND PROCESS YOUR ORDER.
• YOU WILL RECEIVE AN ORDER CONFIRMATION EMAIL WITHIN SEVERAL MINUTES, INCLUDING THE DETAILS OF YOUR ORDER. FROM THIS MOMENT ON, OUR WAREHOUSE WILL TAKE CARE OF EVERYTHING AND AS SOON AS THE ORDER SHIPS, WE WILL NOTIFY YOU.

IF YOU WISH TO ADD OR REMOVE ITEMS FROM YOUR ORDER, YOU WILL NEED TO CANCEL IT AND PLACE A NEW ONE. TO CANCEL YOUR ORDER PLEASE CONTACT US AT STORE@MISBHV.COM.

IF WE DO NOT RECEIVE YOUR PAYMENT WITHIN 5 BUSINESS DAYS, YOUR ORDER WILL BE CANCELLED AUTOMATICALLY.

• PLEASE CHECK YOUR SPAM FOLDER AND MAKE SURE THAT STORE@MISBHV.COM IS IN THE SAFE SENDERS LIST OF YOUR EMAIL ACCOUNT. THIS WILL PREVENT ANTI-SPAM FILTER FROM BLOCKING FURTHER COMMUNICATIONS.
• IF YOU STILL CAN NOT FIND THE CONFIRMATION, PLEASE CONTACT US AT STORE@MISBHV.COM.

YOU CAN CHECK A LIST OF STORES SELLING M I S B H V WORLDWIDE IN RETAILERS SECTION.

M I S B H V ACCEPTS THE FOLLOWING PAYMENT METHODS:

• CREDIT/DEBIT CARDS: VISA, VISA ELECTRON, MASTERCARD
• PAYPAL

YOUR CREDIT/DEBIT CARD MAY BE REFUSED FOR ONE OF THE FOLLOWING REASONS:

• YOUR CARD MAY HAVE EXPIRED. CHECK IF YOUR CARD IS STILL VALID.
• YOU MAY HAVE REACHED YOUR LIMIT. CONTACT YOUR BANK TO CHECK THAT YOU HAVE NOT EXCEEDED THE AUTHORIZED PURCHASE LIMIT.
• YOU MAY HAVE ENTERED SOME INFORMATION INCORRECTLY.

ON MISBHV.COM EVERY PURCHASE IS PROCESSED WITH MAXIMUM SECURITY THANKS TO THE IMPLEMENTATION OF THE MOST ADVANCED ENCRYPTION SERVICES (SSL).

M I S B H V SHIPS WORLDWIDE WITH UPS.

ON RATES AND DELIVERY TIMES PLEASE VISIT THE SHIPPING SECTION

YOU CAN CHECK THE STATUS OF YOUR ORDER AND TRACK ITS DELIVERY AT ANY TIME USING THE FOLLOW YOUR ORDER SECTION IN CUSTOMER CARE PAGE. MOREOVER, YOU CAN FIND ALL INFORMATION RELATED TO THE ORDER IN MY ACCOUNT. ONCE YOU ORDER IS DISPATCHED YOU WILL ALSO RECEIVE TRACKING DETAILS IN SEPARATE EMAIL.

‘PROCESSING’ STATUS MEANS THAT YOUR PAYMENT IS BEING PROCESSED.

‘COMPLETE’ STATUS MEANS THAT YOUR PAYMENT HAS BEEN RECEIVED AND ORDER DISPATCHED.

IF YOUR ORDER HAS NOT BEEN DELIVERED WITHIN ESTIMATED PERIOD, WE SUGGEST TO:

• CHECK THE ORDER STATUS IN MY ACCOUNT PAGE OR BY ENTERING THE ORDER NUMBER IN THE FOLLOW YOUR ORDER SECTION IN CUSTOMER CARE.
• CHECK THAT THE ADDRESS INDICATED FOR DELIVERY IS CORRECT.
• IN THE CASE OF MISSED DELIVERY, PLEASE CONTACT UPS.
• OR FURTHER ASSISTANCE, PLEASE CONTACT US AT STORE@MISBHV.COM.

ALL COUNTRIES WITHIN THE EUROPEAN UNION HAVE VALUE ADDED TAX INCLUDED IN THE FINAL PRICE.

ORDERS TO THE USA ARE SHIPPED ON A DDP (DELIVERY DUTY PAID) BASIS, MEANING ALL IMPORT TAXES AND DUTIES ARE INCLUDED IN THE FINAL PRICE.

ORDERS TO THE UK ARE SHIPPED ON A DDP (DELIVERY DUTY PAID) BASIS, MEANING ALL IMPORT TAXES AND DUTIES ARE INCLUDED IN THE FINAL PRICE, OR ON A DDU (DELIVERED DUTY UNPAID) BASIS MEANING THAT TAXES AND DUTIES ARE NOT INCLUDED IN THE FINAL PRICE. YOU CAN CHOOSE BETWEEN A DDU AND A DDP METHOD AT THE CHECKOUT.

COUNTRIES THAT ARE NOT MENTIONED ABOVE ARE SHIPPED ON A DDU (DELIVERED DUTY UNPAID) BASIS, MEANING THAT TAXES AND DUTIES ARE NOT INCLUDED IN THE FINAL PRICE.

YOU CAN RETURN ANY ITEM PURCHASED ON MISBHV.COM WITHIN 30 DAYS FROM THE DELIVERY DATE.

• MAKE SURE THE PRODUCT YOU RETURN IS IN ITS ORIGINAL CONDITION, INCLUDING ORIGINAL TAGS AND PACKAGING.
• FILL OUT THE RETURN FORM AND PUT IT INTO THE BOX WITH RETURNED PRODUCT. IN THE CASE OF LACK OF THE FORM, PROCESSING TIME MAY BE CONSIDERABLY DELAYED.
• AS AN INTERNATIONAL CUSTOMER, YOU CAN RETURN YOUR PARCEL USING ANY POSTAL SERVICE. HOWEVER, AS THE PARCEL REMAINS YOUR RESPONSIBILITY UNTIL IT ARRIVES TO US, PLEASE REMEMBER TO KEEP A PROOF OF DISPATCH.

M I S B H V RESERVES THE RIGHT TO REJECT RETURNS SENT OR COMMUNICATED BEYOND THE RETURN PERIOD LIMIT, OR ITEMS WHICH ARE NOT IN ITS ORIGINAL, UNALTERED AND UNWASHED CONDITION.

FOOTWEAR MUST BE RETURNED WITH THE ORIGINAL SHOE BOX. THE SHOE BOX SHOULD BE PLACED INSIDE A SHIPPING BOX IN ORDER TO PREVENT DAMAGE DURING SHIPPING.

YOU WILL RECEIVE THE REFUND IN THE SAME PAYMENT METHOD USED FOR THE PURCHASE UNLESS YOU PREFER AND EXPRESSLY AGREE TO AN ALTERNATIVE METHOD OF REFUND THAT INVOLVES NO COST TO YOU. RETURN COST IS PAID BY CLIENT. DUTIES, TAXES AND THE ORIGINAL SHIPPING CHARGES ARE NON-REFUNDABLE.

ADDRESS FOR RETURNS:

MISBHV

GROMADZKA 46A / 2ND FLOOR

30-719 CRACOW

POLAND

YOUR REFUND WILL BE ISSUED BACK TO YOUR ORIGINAL PAYMENT METHOD WITHIN 14 BUSINESS DAYS OF RECEIVING YOUR RETURN.

M I S B H V IS NOT ABLE TO OFFER EXCHANGES HOWEVER, WE DO ACCEPT RETURNS. YOU CAN ARRANGE THE RETURN AND PLACE A NEW ORDER FOR APPROPRIATE ITEM.

M I S B H V ONLY SELLS ITEMS IN PERFECT CONDITION. HOWEVER, IN THE RARE EVENT OF RECEIVING FAULTY ITEM OR ITEM THAT YOU DID NOT ORDER, PLEASE CONTACT US AT STORE@MISBHV.COM

A PRE-ORDER GIVES YOU A CHANCE TO PLACE AN ORDER FOR ITEMS THAT HAVE NOT YET BEEN RELEASED OR WERE SOLD OUT AND ARE TO BE RESTOCKED.

IF YOUR ORDER IS CONSIDERED A „PRE-ORDER”, IT IS SLATED TO ARRIVE BEFORE THE DATE INDICATED IN PRODUCT DESCRIPTION AND MAY MEAN THAT ESTIMATED DELIVERY TIME CAN BE A COUPLE OF DAYS/WEEKS FROM THE TIME YOU PLACED THE ORDER.

BY SUBSCRIBING TO OUR NEWSLETTER:

• YOU WILL BE AMONGST THE FIRST TO DISCOVER NEW ARRIVALS AND SPECIAL RELEASES.
• YOU WILL BE THE FIRST TO BE INFORMED ABOUT SPECIAL OFFERS AND SALE.

YOU CAN SUBSCRIBE FROM THE FOOTER IN THE BOTTOM OF M I S B H V, BY ENTERING YOUR EMAIL, OR DIRECTLY REGISTERING WITH MY ACCOUNT.

YOU CAN EASILY UNSUBSCRIBE AT ANY TIME BY CLICKING ON THE UNSUBSCRIBE LINK AT THE BOTTOM OF NEWSLETTER. THIS WILL OPEN A WEBSITE WHERE YOU CAN CONFIRM THAT YOU NO LONGER WANT TO RECEIVE COMMUNICATIONS FROM M I S B H V.

TO COMPLETE YOUR ORDER AT M I S B H V, YOU ARE NOT REQUIRED TO CREATE AN ACCOUNT.

IF YOU HAVE FORGOTTEN YOUR PASSWORD, ENTER „FORGOT YOUR PASSWORD?” LINK ON THE LOGIN PAGE AND FOLLOW OUTLINED PROCEDURE TO CHANGE IT.

IF YOU WISH TO DELETE YOUR ACCOUNT, PLEASE CONTACT US AT STORE@MISBHV.COM.