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Customer care

faq

Online purchasing on M I S B H V

How can I place an order?

  • To easily browse our catalog, select a category from the navigation menu.
  • Select specific product and add it to your bag. You can then choose to continue shopping or to process your order by registering or checking-out as a guest.
  • Select a shipping method and a payment method, check your order summary and process your order.
  • Within several minutes, you will receive an order confirmation email including the details of your order. From this moment on, our warehouse will take care of everything and as soon as the order ships, we will notify you.

Can I modify my order?

If you wish to add or remove items from your order, you will need to cancel it and place a new one. To cancel your order please contact us at [email protected].

If we do not receive your payment within 5 business days, your order will be cancelled automatically.

What should I do if I have not received an order confirmation email?

  • Please check your spam folder and make sure that [email protected] is in the safe senders list of your email account. This will prevent anti-spam filter from blocking further communications.
  • If you still can not find the confirmation, please contact us at [email protected].

Where can I purchase M I S B H V physically?

You can check a list of stores selling M I S B H V worldwide in Stockists section.

Payment

Which payment methods do you accept?

M I S B H V accepts the following payment methods:

  • Credit/Debit cards: Visa, Visa Electron, Mastercard
  • PayPal

Why might my card be refused?

Your credit/debit card may be refused for one of the following reasons:

  • Your card may have expired. Check if your card is still valid.
  • You may have reached your limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
  • You may have entered some information incorrectly.

Is shopping online on M I S B H V secure?

On misbhv.com every purchase is processed with maximum security thanks to the implementation of the most advanced encryption services (SSL).

Delivery

How long will my order take to arrive?

M I S B H V ships worldwide with UPS.

On rates and delivery times please visit the Shipping section

Where can I check the status of my order?

You can check the status of your order and track its delivery at any time using the Follow Your Order section in Customer Care page. Moreover, you can find all information related to the order in My Account. Once you order is dispatched you will also receive tracking details in separate email.

What does the order status mean?

‘Processing’ status means that your payment is being processed.

‘Complete’ status means that your payment has been received and order dispatched.

What should I do if my order has not been delivered timely?

If your order has not been delivered within estimated period, we suggest to:

  • Check the order status in My Account page or by entering the order number in the Follow Your Order section in Customer Care.
  • Check that the address indicated for delivery is correct.
  • In the case of missed delivery, please contact UPS.
  • or further assistance, please contact us at [email protected].

Do prices on M I S B H V include customs duties and taxes?

All countries within the European Union have Value Added Tax included in the final price.

Orders to the USA are shipped on a DDP (Delivery Duty Paid) basis, meaning all import taxes and duties are included in the final price.

Orders to the UK are shipped on a DDP (Delivery Duty Paid) basis, meaning all import taxes and duties are included in the final price, or on a DDU (Delivered Duty Unpaid) basis meaning that taxes and duties are not included in the final price. You can choose between a DDU and a DDP method at the checkout.

Countries that are not mentioned above are shipped on a DDU (Delivered Duty Unpaid) basis, meaning that taxes and duties are not included in the final price.

Returns

How to initiate a return?

You can return any item purchased on misbhv.com within 14 days from the delivery date.

  • Make sure the product you return is in its original condition, including original tags and packaging.
  • Fill out the return form and put it into the box with returned product. In the case of lack of the form, processing time may be considerably delayed.
  • As an international customer, you can return your parcel using any postal service. However, as the parcel remains your responsibility until it arrives to us, please remember to keep a proof of dispatch.

M I S B H V reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in its original, unaltered and unwashed condition.

Footwear must be returned with the original shoe box. The shoe box should be placed inside a shipping box in order to prevent damage during shipping.

You will receive the refund in the same payment method used for the purchase. Return cost is paid by client. Duties, taxes and the original shipping charges are non-refundable.

Address for returns:

MISBHV

Gromadzka 46A / II

30-719 Cracow

Poland

How long does it take for a refund to be issued?

Your refund will be issued back to your original payment method within 7 business days of receiving your return.

Can I ask for an exchange?

M I S B H V is not able to offer exchanges however, we do accept returns. You can arrange the return and place a new order for appropriate item.

What should I do if I receive an incorrect or faulty item?

M I S B H V only sells items in perfect condition. However, in the rare event of receiving faulty item or item that you did not order, please contact us at [email protected] 

Pre-orders

How does „pre-order” work?

A pre-order gives you a chance to place an order for items that have not yet been released or were sold out and are to be restocked.

If your order is considered a „pre-order”, it is slated to arrive before the date indicated in product description and may mean that estimated delivery time can be a couple of days/weeks from the time you placed the order.

Newsletter

What are the advantages of subscribing to M I S B H V newsletter?

By subscribing to our newsletter:

  • You will be amongst the first to discover new arrivals and special releases.
  • You will be the first to be informed about special offers and sale.

How can I subscribe?

By subscribing to our newsletter:

    You can subscribe from the footer in the bottom of M I S B H V, by entering your email, or directly registering with My Account.

How can I unsubscribe from your newsletter?

By subscribing to our newsletter:

    You can easily unsubscribe at any time by clicking on the unsubscribe link at the bottom of newsletter. This will open a website where you can confirm that you no longer want to receive communications from M I S B H V.

My Account

Do I have to create an account to proceed with my order?

To complete your order at M I S B H V, you are not required to create an account.

What should I do if I can not log into My Account?

By subscribing to our newsletter:

    If you have forgotten your password, enter „Forgot your password?” link on the login page and follow outlined procedure to change it.

How can I delete My Account?

By subscribing to our newsletter:

returns

You can return the purchased goods up to 14 days from the date of delivery of the order.

Make sure that the returned goods do not bear any signs of use or damage, and that they also contain the original tags and packaging. Fill in the return form and place it in the package. In the absence of the form, the return procedure may be significantly longer

We reserve the right to refuse late returns and items that are found to be worn or damaged. We guarantee a refund of the entire amount using exactly the same method that was chosen for placing the order. In the case of returning the goods, the cost of shipping is the responsibility of the customer. MISBHV.pl does not offer the option of exchanging goods. Address for shipping returns: M I S B H V Gromadzka 46A 3rd floor 30-714 Kraków

follow order

Follow your order

shipping

M I S B H V delivers worldwide via UPS. In Poland, shipping is free.




Continent Country Service Transit Time Shipping Fee Free Shipping Threshold
Europe Poland Standard 1-2 days 0 PLN 0 PLN
European Union Standard 2-3 days 25 EUR 350 EUR
All other European countries Standard 3-4 days 35 EUR 350 EUR
North & Central America United States Standard 5-7 days 40 USD 350 USD
Canada Standard 3-5 days 40 USD 350 USD
All other N&C American countries Standard 3-5 days 40 USD 350 USD
Europe United Kingdom Standard 3-4 days 35 USD 350 USD
Asia & Middle East All Asian countries Standard 4-6 days 40 USD 350 USD
Africa All African countries Standard 4-6 days 40 USD 350 USD
Australia & Oceania All A&O countries Standard 4-6 days 35 USD 350 USD


Once your package has been shipped from our warehouse, you will receive an email including a tracking number. Our couriers delivers from Monday to Friday during business hours.

You can check the status of your order and track its delivery at any time using the Follow Your Order option or you can find all information related to the order in My Account.

payment

M I S B H V accepts the following payment methods:

Debit cards: Visa, Visa Electron, Mastercard

Credit Cards

Apple Pay

Paypal

Your card payment may have been declined for the following reasons:

Card expiry date exceeded

Transaction limit exceeded

Incorrectly entered data

Data on the M I S B H V.pl website is sent using a secure, encrypted SSL connection. Additionally, when paying with a credit or debit card, you must provide the CVV (Card Verification Value) code, which is used as security in electronic commercial transactions.

size guide

Women

Measurements shown in centimeters Denim sizing shown in inches.

Size XS S M L XL
Bust 81 85 89 93 97
Waist 64 68 72 76 80
Hips 90 94 98 102 106

Use the charts below to convert between standard size formats.

MISBHV XS S M L XL
Denim 25/26'' 26/27'' 27/28'' 28/29'' 29/30''
France 34 36 38 40 42
Italy 38 40 42 44 46
UK 6 8 10 12 14
US 2 4 6 8 10
Japan 7 9 11 13 15
China 160/84A 165/88A 170/92A 170/96A 175/100A
Korea 44 55 66 77 88

Women's shoes

Europe 36 37 38 39 40 41
UK 3.5 4 5 6 7 7.5
US 6 6.5 7.5 8.5 9.5 10
Japan (cm) 23 23.5 24 25 25.5 26

Men

Measurements shown in centimeters. Denim sizing shown in inches.

XS S M L XL
Collar 40 41 43 44 46
Chest 88 92 96 100 104
Waist 76 80 84 88 92

Use the charts below to convert between standard size formats.

MISBHV XS S M L XL
Denim 28/29'' 30/31'' 31/32'' 33/34'' 36''
France 46 48 50 52 54
Italy 46 48 50 52 54
UK 36 38 40 42 44
US 36 38 40 42 44
Japan 37 38 39 41 42
China 180/92A 180/96A 185/100A 185/104A 185/108A
Korea 95 100 105 110 115

Men's shoes

Europe 41 42 43 44 45
UK 7.5 8 9 10 11
US 8 9 10 11 12
Japan (cm) 26 26.5 27.5 28 29