Customer Care

Welcome to M I S B H V.com

Our Customer Service is available from Monday to Friday and will be happy to answer your inquiries or accompany you in discovering the brand and its products.

Contact our team at [email protected].

Delivery

M I S B H V.com ships worldwide with UPS.


Europe (EU countries)    
UPS Standard 2-3 business days Free on orders over 300 EUR
15 EUR on all other orders

Europe (Non-EU countries)
UPS Express  2-4 business days* Free on orders over 300 EUR
15 EUR on all other orders
United Kingdom                    
UPS Express 2-4 business days* 25 EUR on all orders
   
US/Canada                    
UPS Standard 2-4 business days Free on orders over 300 EUR
    25 EUR on all other orders
    (import tax included for US)
Asia                     
UPS Standard 2-5 business days Free on orders over 300 EUR
35 EUR on all other orders
Australia                
UPS Standard 2-5 business days Free on orders over 300 EUR
35 EUR on all other orders
Middle East              
UPS Standard 2-5 business days Free on orders over 300 EUR
35 EUR on all other orders


Once your package has been shipped from our warehouse, you will receive an email including a tracking number. Our couriers delivers from Monday to Friday during business hours.

You can check the status of your order and track its delivery at any time using the Follow Your Order option or you can find all information related to the order in My Account

Rely on UPS to collect payment for your shipment at the time of delivery (C.O.D. option).

Returns

You can return any item purchased on misbhv.com within 14 days from the delivery date.

  • Make sure the product you return is in its original condition, including original tags and packaging.
  • Fill out the return form and put it the box with returned product. In the case of lack of the form, processing time may be considerably delayed.
  • As an international customer, you can return your parcel using any postal service. However, as the parcel remains your responsibility until it arrives to us, please remember to keep a proof of dispatch. 

M I S B H V.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in its original, unaltered and unwashed condition.

Footwear must be returned with the original shoe box. The shoe box should be placed inside a shipping box in order to prevent damage during shipping.

You will receive the refund in the same payment method used for the purchase. It will be made within 5 working days counting from the date of the delivery of the item to our warehouse. Return cost is paid by client. Duties, taxes and the original shipping charges are non-refundable.

Address for returns:

MISBHV
Gromadzka 46A / II 
30–719 Cracow
Poland

M I S B H V.com is not able to offer exchanges. 

Payment

M I S B H V.com accepts the following payment methods:

•  Credit/Debit cards: Visa, Visa Electron, Mastercard 

Credit Cards

•  Paypal 

PayPal

Your credit/debit card may be refused for any of the following reasons:

•  Your card may have expired. Check that your card is still valid.

•  You may have reached your limit. Contact your bank to check that you have not exceeded the authorized purchase limit.

•  You may have entered some information incorrenctly.

On misbhv.com every purchase is processed with maximum security thanks to the implementation of of the most advanced enscryption services (SSL).

Size Guide

Our size charts offer the information you need to take your own measurements to find the size that best fits you. These measurements are meant as a guide, and precise garment fit varies by style. 

Womens

Mens

FAQ