Customer Care

Welcome to M I S B H V.com

Our Customer Service is available from Monday to Friday and will be happy to answer your inquiries or accompany you in discovering the brand and its products.

Contact our team at store@misbhv.com.

Delivery

M I S B H V.com ships worldwide with UPS.


Europe (EU countries)    
UPS Standard 2-3 business days   Free on orders over 200 EUR
  9 EUR on all other orders

UPS Express               1-2 business days* 30 EUR on all other orders
                                        *next day delivery for orders placed until 12am

Europe (Non-EU countries)
UPS Standard 2-4 business days   Free on orders over 200 EUR
  15 EUR on all other orders
US/Canada                
UPS Standard 2-4 business days   Free on orders over 200 EUR
  25 EUR on all other orders
Asia                     
UPS Standard 2-5 business days   Free on orders over 200 EUR
  35 EUR on all other orders
Australia                
UPS Standard 2-5 business days   Free on orders over 200 EUR
  35 EUR on all other orders
Middle East              
UPS Standard 2-5 business days   Free on orders over 200 EUR
  35 EUR on all other orders


Once your package has been shipped from our warehouse, you will receive an email including a tracking number. Our couriers delivers from Monday to Friday during business hours.

You can check the status of your order and track its delivery at any time using the Follow Your Order option or you can find all information related to the order in My Account

Returns

You can return any item purchased on misbhv.com within 14 days from the delivery date.

  • Make sure the product you return is in its original condition, including original tags and packaging.
  • Fill out the return form and put it the box with returned product. In the case of lack of the form, processing time may be considerably delayed.
  • As an international customer, you can return your parcel using any postal service. However, as the parcel remains your responsibility until it arrives to us, please remember to keep a proof of dispatch. 

M I S B H V.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in its original, unaltered and unwashed condition.

Footwear must be returned with the original shoe box. The shoe box should be placed inside a shipping box in order to prevent damage during shipping.

You will receive the refund in the same payment method used for the purchase. Return cost is paid by client. Duties, taxes and the original shipping charges are non-refundable.

Address for returns:

MISBHV
Gromadzka 46 bld B floor 2 
30-714 Krakow
Poland

M I S B H V.com is not able to offer exchanges. 

Payment

M I S B H V.com accepts the following payment methods:

•  Credit/Debit cards: Visa, Visa Electron, Mastercard 

Credit Cards

•  Paypal 

PayPal

M I S B H V.com features a fast one step checkout option, allowing you to save your credit card details so you do not have to re-enter them for future purchases.

Your credit/debit card may be refused for any of the following reasons:

•  Your card may have expired. Check that your card is still valid.

•  You may have reached your limit. Contact your bank to check that you have not exceeded the authorized purchase limit.

•  You may have entered some information incorrenctly.

On misbhv.com every purchase is processed with maximum security thanks to the implementation of of the most advanced enscryption services (SSL).

For payments with credit and debit cards, you are required to enter the CVV (Card Verification Value), a code printed on the card that serves as a security measure during electronic commerce transactions.

Size Guide

Our size charts offer the information you need to take your own measurements to find the size that best fits you. These measurements are meant as a guide, and precise garment fit varies by style. 

Women's

Men's

FAQ